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FREQUENTLY ASKED QUESTIONS (FAQ'S)

Thank you for buying direct. Your choosing this option allows me to support my family, and myself, as an author.

 

Here are some of the most Frequently Asked Questions

How does it help to buy directly from you rather than a retailer?

When you purchase my books from me directly, I get paid within days instead of in months, sometimes 3 or more. This provides me with a more regular income which and allows me to invest more time and energy on writing my next book.

When you buy directly from me, you’re supporting me, and allowing me to connect directly with you rather than through a middleman. I enjoy connecting with my readers.

How do I get my Book(s)

E-Books are delivered seamlessly by BookFunnel. After you check out, you’ll be redirected to a page that includes the link to add your book to your BookFunnel library. In addition, that link appears in your receipt, purchase confirmation, and in an email from BookFunnel. This email, from the masters at BookFunnel, will also contain the steps and information to help you get your e-book onto your e-reader or app in case you’ve never done it before. (Don’t worry they make it easy!)

     Notes:

  1. The number of days you have to download the book are shown on the Download page which is opened when you click on the link in the email
  2. The download link is a single use link therefore E-Books can only be downloaded once

If you have any trouble downloading your book(s), please contact help@bookfunnel.com for expert assistance!

Print Books are delivered by Bookvault who will collect your delivery details such as you address at checkout and arrange for delivery to your address.

If you have questions in relation to your order, then they can be contacted via this link https://help.bookvault.app/kb-tickets/new

If I buy an E-Book, how will I read it? Or get it onto my preferred reading device?

E-Books are delivered instantly by link in your confirmation email (and as a backup, also by email from our delivery partner, Bookfunnel).

Once you purchase an E-Book, you will get an email from help@bookfunnel.com with a link to download the E-Book, or you can send the E-Book directly to your favorite device. If the email hasn’t arrived in 10 minutes after purchase, please look for it in your Spam folder.

You can also find your E-Books in your Bookfunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.

If you need help with getting the E-Book to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com

If I buy a Paperback how long will it take to arrive?

The delivery time depends primarily on where you are getting the booked shipped to. My printer generally prints and dispatches books within a couple of working days of the order being received.

Do I need to read each book in a series in order?

While some of my books are marketed as being part of a series in general they are also able to be read as satisfying standalone novels.

What is your Refund and Returns Policy?

Please refer to our Refund and Returns Policy page.

CONTACT US

Note as we utilise third party suppliers we rely on them to provide a reliable and great service. If you have any feedback or concerns, please contact us.