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FREQUENTLY ASKED QUESTIONS (FAQ'S)

Thank you for buying directly from me.

Choosing this option helps support me and my family, and allows me to keep writing the books you love.

 

Below are answers to some of the questions readers often ask.

How does buying directly from you help?

When you purchase my books directly from me, I’m paid within days rather than waiting months through a retailer. This provides a more regular income and allows me to invest more time and energy into writing my next book.

Buying direct also means you’re supporting me personally and helping me connect with readers without a middleman. I love being able to build that direct relationship with the people who read my books.

How will I receive my book?

E-Books
E-Books are delivered seamlessly through BookFunnel.

After checkout, you’ll be redirected to a page with a link to add your book to your BookFunnel library. This link will also appear in your receipt, purchase confirmation, and in a separate email from BookFunnel.

BookFunnel makes the process simple and will guide you through downloading your eBook or sending it to your preferred e-reader or reading app.

     Please Note:

  1. The number of days you have to download your book will be shown on the download page.
  2. The download link is a single-use link, so eBooks can only be downloaded once from that link.

If you have any trouble downloading your book, please contact BookFunnel directly at help@bookfunnel.com for expert assistance!

Print Books
Print books are delivered through BookVault. They will collect your delivery details at checkout and arrange for your book to be shipped to the address you provide.

If you have any questions about your print order, you can contact BookVault through their support form: https://help.bookvault.app/kb-tickets/new

If I buy an eBook, how do I read it on my device?

Once you purchase an eBook, you’ll receive an email from help@bookfunnel.com with a link to download your book or send it directly to your preferred reading device.

If the email hasn’t arrived within 10 minutes of purchase, please check your spam or junk folder.

You can also find your eBooks in your BookFunnel library at: https://My.BookFunnel.com

Log in using the same email address you used to purchase or download your books.

If you need help getting your eBook onto your device, email help@bookfunnel.com or visit: https://getbookfunnel.com

If I buy a paperback, how long will it take to arrive?

Delivery times depend mainly on where your book is being shipped.

My printer generally prints and dispatches books within a couple of working days after the order is received. Shipping times will vary depending on your location.

Do I need to read each book in a series in order?

While some of my books are marketed as part of a series, they are generally written so they can also be enjoyed as satisfying standalone novels.

What is your Refund and Returns Policy?

Please refer to my Refund and Returns Policy page for full details.

CONTACT US

As I use trusted third-party suppliers for delivery and fulfilment, I rely on them to provide a reliable and positive service.

If you have any feedback, questions, or concerns, please get in touch.