Senior Director, Patient Support Services Operations
Position Overview:
The Senior Director, Patient Support Services Operations will play a pivotal leadership role in shaping the company's patient engagement strategy , ensuring a seamless and high-quality experience for patients. This position is designed for a transformational leader , someone who thrives in change, builds high-performing teams, and has a track record of leading large-scale operations while driving business impact. This role is not just about managing—it’s about innovating , influencing , and preparing for the next level of leadership within the organization.
This leader will oversee the Patient Assistance Program (PAP) and ss Support teams , which comprise 600+ full-time employees and contractors across company and vendor partners. They will work cross-functionally with Commercial, R&D, Brand Marketing, Strategic Planning, IT, and external partners to enhance program performance and drive top-line growth. This role sits on the** Endocrinology leadership team** and is a key contributor to business success.
Key Responsibilities:
Key Qualifications:
Additional Information:
This is a high-impact leadership role for someone who is dynamic, commercially savvy, and passionate about elevating patient engagement services within a leading pharmaceutical company.
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