Live Web Chat Agent – Remote Support Role – $25–$35/Hour – No Experience Necessary – Remote Overnight Jobs
Role Overview
We are hiring Live Web Chat Agents for remote overnight shifts. This entry-level, text-based role offers $25–$35 per hour and does not require a college degree or any prior work experience. If you're looking for overnight remote jobs where you can work independently and without voice calls, this is a great opportunity. You'll be providing real-time customer support through written communication—completing all tasks from the comfort of your home, during hours that align with quiet, focused work.
The Client & What You’ll Be Doing
Our client is a support solutions provider for subscription-based brands, ecommerce businesses, and digital service companies. Their clients offer products across categories such as wellness, tech, education, and household goods. As a Live Web Chat Agent, you’ll respond to customer inquiries through a real-time chat interface and an email-based helpdesk. Common requests include billing questions, product returns, tracking updates, login issues, and plan cancellations. You’ll use internal tools and written documentation to guide your responses, ensuring fast, professional, and friendly support—entirely without phone interaction.
Primary Job Tasks
Manage incoming chats from customers during your overnight shift, providing fast, accurate, and personable support for product and account issues.
Respond to support tickets received through the email queue, resolving concerns related to billing, password resets, and order updates.
Navigate the CRM platform to review customer history, enter detailed case notes, and ensure seamless handoff to the next shift when necessary.
Use approved templates and macros to streamline responses, while adapting tone and language to match the customer's situation.
Follow ticket categorization protocols to support reporting, escalation, and long-term service improvements.
Maintain response-time goals (generally under 60 seconds for chat and 30 minutes for email) while managing multiple conversations concurrently.
Alert shift leads to any unusual customer behavior, technical issues, or account problems that fall outside normal procedures.
Stay informed on policy updates, shipping delays, or product recalls by checking shift announcements at the beginning of each work period.
Submit an end-of-shift report noting unresolved tickets, common problems, or key updates needed for the morning team.
Participate in optional feedback sessions and peer mentorship to develop your writing, tone, and efficiency.
Flag any broken links or outdated content in the knowledge base and help center during live support interactions.
Manage 3–4 chat sessions alongside email tickets without sacrificing quality or professionalism in your responses.
A Typical Shift Breakdown
Early in Your Shift
Log into your dashboard, open Slack to check for updates, and begin by reviewing rollover cases from the previous day. You’ll respond to any urgent email tickets before the live chat queue begins to fill.
Mid-Shift Workload
During peak hours (often midnight to 4 a.m. local time), you’ll manage live chat conversations while resolving pending email cases. You’ll move quickly between tabs, responding to common support issues with clarity, care, and adherence to brand tone.
Wrapping Up
As traffic slows near the end of your shift, you’ll finalize outstanding tickets, prepare handoff notes, and submit your daily summary. You’ll also note any customer patterns or recurring issues that may require team-wide attention.
Who We’re Looking For
No experience or degree required—training provided
Strong writing and grammar skills in English
Comfortable working night shifts (10 p.m. to 6 a.m. or similar)
Typing speed of 40+ words per minute preferred
Able to multitask and prioritize in a quiet, independent setting
Familiar with email, browsers, and web navigation
Own a computer (desktop or laptop) and have stable high-speed internet
Willing to learn tone guides and adjust language based on brand
Organized and dependable, with a strong work ethic
Coachable and responsive to feedback and reviews
Tips for Performing at a High Level
Writing & Typing Fluency
Your responses are your voice—your ability to write clearly and warmly makes a big difference. Type confidently, proofread often, and take pride in clean, grammatically correct replies.
Learning Product Details
Each client provides an internal knowledge base with common questions, product specs, and refund policies. Your job is to reference these accurately and quickly during active chats.
Written Tone and Customer Care
Tone is critical. Use soft, helpful language, especially with upset customers. Always acknowledge their frustration and reassure them that you’re taking action to help.
Managing Live Workload
When juggling multiple chats, stay calm and use templates as a base. Still, tailor each response to ensure the customer feels seen and understood.
Handling Remote Independence
You’ll work unsupervised at night. Set yourself up in a quiet space, eliminate distractions, and stick to your shift schedule. Ask for help when needed—but rely on documentation first.
Growing With Feedback
Supervisors review ticket quality weekly. Feedback focuses on message tone, resolution accuracy, and grammar. Embrace coaching—it’s your path to higher pay and promotions.
Getting Started with the Client
Initial Application
Submit a resume and availability form. You’ll also be asked to confirm your internet speed and computer setup.
Written/Typing Skills Assessment
Complete a 10-minute chat simulation and short email writing task. This test measures tone, typing speed, and clarity.
Interview or Chat Simulation
Applicants who pass the test may be invited to a live text-based interview with a hiring coordinator posing as a customer.
Remote Training (Paid)
Training is remote, paid, and usually lasts 3–4 business days. You’ll learn writing structure, tone rules, support processes, and ticketing tools.
Trial Period With Coaching
Your first 10 shifts are part of a monitored trial. You’ll receive daily feedback and performance insights from a team lead.
Ongoing Work Assignment
Once you complete the trial period, you’ll receive a permanent schedule. Bonuses, cross-training, and advancement are available after 30 days of consistent performance.
Workplace Environment
This client prioritizes autonomy, writing excellence, and asynchronous communication. Team members check in via Slack, with minimal live meetings. You’ll work alongside a global team of writers, agents, and editors. Most communication—including coaching and reviews—is written. Success is measured by quality of support, not by being “online” or present in meetings.
Perks and Extras
Paid training and onboarding
Night shift pay premiums
No phone or video support—100% written
Flexible scheduling blocks available weekly
Monthly performance bonuses
Access to Grammarly Premium and internal writing tools
Equipment stipend for long-term team members
Advancement into QA and editing positions within 60–90 days
Why This Role May Be the Right Fit for You
If you're seeking overnight remote jobs that don’t involve cold calls or difficult quotas, this position offers legitimate income, structure, and professional growth from your own home. No experience is needed. No phone calls are involved. You’ll develop skills in customer empathy, support writing, and digital workflows—all highly transferable to future remote roles.
Applicant Questions Answered
Do I need call center experience?
Not at all. This is a chat-only support role with complete training provided.
What if I’ve never worked remotely before?
That’s okay. We’ll show you everything you need to succeed in a remote environment, from setting up your workspace to using the chat tools effectively.
Can I choose which nights I work?
Yes. Shifts are flexible. You’ll select preferred days and hours from the available schedule.
Is this job really 100% phone-free?
Yes. There are zero phone or video responsibilities. All communication is done in writing.
How soon can I start?
Training begins weekly. Most applicants start within 5–7 business days of acceptance.
What’s the commitment?
We ask for a minimum of 15 hours per week. Full-time and part-time shifts are available.
What equipment do I need?
A reliable computer, updated Chrome browser, and high-speed internet connection.
Next Steps to Apply
Click below to submit your application. After completing the writing assessment, eligible candidates will be contacted within 72 hours. Overnight roles are filled weekly—apply now and start working from home with no experience required.
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