Job Description

Position: Help Desk Technician

Salary: $70,000 to $85,000

Location: Providence, RI (Hybrid)

Are you an energetic problem-solver ready to respond to IT support issues?

Do you have a strong technical aptitude with ability to think strategically and creatively?

Do you want to work in a tight-knit and collaborative company?

We are seeking an IT Support Specialist with a background in MSP environments. You will be joining a vibrant and supportive work environment where the growth and development of your technical skills are highly valued, in a reputable MSP that is well-regarded for their collaborative culture.

What will the role look like?

⭐ You’ll work collaboratively in a tight-knit collaborative environment to implement creative IT solutions to user issues.

⭐ You’ll undergo ongoing training in both hardware and software to finetune your skills.

What do you need?

• Mastery of troubleshooting the Microsoft environment, Office365, and Windows server, as well as some experience in Active Directory and networking systems.
• The ability to troubleshoot and maintain a variety of IT infrastructure systems in a level 2 help desk capacity.
• Excellent verbal communication skills to clearly communicate technical guidance to users, both remotely and in person.

What’s in it for you?

• The opportunity to see the direct impact of your work on clients' IT systems.
• The chance to join a tight-knit and collaborative team that values investment in its employees’ learning and development.

Don't miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below.

e.dickinson@franklinfitch.com

+1 617 371 8945

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