Job Title: Entry-Level Cruise Reservationist (Remote)
Job Location: RemoteOverview: LoveBound Destinations, a distinguished travel agency specializing in luxury travel experiences, is seeking a dedicated Online Cruise Reservationist to join our remote team. As an Online Cruise Reservationist, you will play a pivotal role in facilitating seamless cruise bookings for our discerning clientele, ensuring exceptional service and satisfaction.
Responsibilities:
Cruise Booking Management: Handle cruise reservations and bookings efficiently and accurately through online platforms and direct communication with cruise lines.
Client Consultation: Communicate with clients via phone, email, or online chat to understand their cruise preferences, budget, and special requirements.
Itinerary Planning: Assist clients in selecting suitable cruise itineraries, cabin types, and onboard amenities based on their preferences and needs.
Availability Monitoring: Utilize cruise booking systems to check cabin availability, rates, promotions, and special offers to provide clients with the best options.
Booking Coordination: Coordinate cruise bookings, including cabin selection, dining preferences, shore excursions, and special requests, ensuring accuracy and confirmation.
Customer Service: Provide exceptional customer service throughout the booking process, addressing inquiries, changes, and cancellations promptly and professionally.
Sales and Upselling: Identify opportunities to upsell additional services, such as travel insurance, pre- and post-cruise accommodations, onboard packages, and special amenities.
Documentation and Record Keeping: Maintain accurate records of bookings, client preferences, and communications in the reservation system, ensuring data integrity and confidentiality.
Benefits:
Remote Work Flexibility: Enjoy the flexibility of working from home, allowing for a better work-life balance.
Competitive Compensation: Receive a competitive pay with potential performance-based incentives and bonuses.
Professional Development: Access to training and development opportunities to enhance your skills and knowledge of the cruise industry.
Travel Perks: Gain access to cruise discounts, familiarization trips, and other travel-related benefits to expand your expertise.
Team Collaboration: Join a collaborative team of travel professionals dedicated to delivering exceptional service and client satisfaction.
Qualifications:
Special Instructions to Applicants Please note that UCLA does not provide visa sponsorship for this position. Candidates must be authorized to work in the United States without requiring visa sponsorship now or in the future to be considered for this opportunity...
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