Dog Academy Retention Agent Job at Dog Academy, Florida

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  • Dog Academy
  • Florida

Job Description

Join Dog Academy's Retention Team – Full-Time Remote Position with Benefits!

Are you someone with exceptional client relationship skills? Dog Academy is looking for a passionate Retention Specialist to help maintain our strong client relationships and ensure lasting training success.

Role Overview: This full-time, remote position focuses on client retention, satisfaction, and long-term success by applying proven retention strategies to keep clients engaged throughout their training journey.

What We're Looking For:

  • Proven track record in customer retention or refund prevention
  • Strong negotiation and problem-solving abilities
  • Excellence in identifying and addressing client concerns before they lead to cancellations

Responsibilities:

  • Develop and implement retention strategies to reduce cancellation rates
  • Handle cancelation requests and create customized solutions to retain clients
  • Conduct save calls and retention outreach
  • Monitor client engagement and identify at-risk accounts
  • Strong communication skills and a solution-focused attitude
  • Ability to manage tasks like scheduling and case management
  • Match clients with trainers based on needs and availability
  • Manage schedules for virtual and in-person sessions
  • Provide customer support through calls, emails, and live chats
  • Assist trainers with administrative tasks and problem-solving

Details:

  • Full-time, remote (Monday–Saturday coverage with flexible hours)
  • $15-16/hour with full-time benefits plus retention bonuses
  • Positive, supportive work environment

Job Tags

Full time, Flexible hours, Saturday,

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