Job Description

Job Title: Call Center Customer Service Agent
Location: Raleigh, NC
Job Type: Full-Time
Reports To: Call Center Customer Service Agent

Job Overview:

As a Call Center Customer Service Agent, you will be at the forefront of our commitment to providing exceptional service to our valued customers. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and offering solutions in a friendly and efficient manner. This position requires excellent communication skills, a patient demeanor, and an ability to thrive in a fast-paced environment.

Key Responsibilities:

• Handle incoming calls from customers effectively and professionally.
• Provide accurate information regarding products and services offered.
• Assist customers with account inquiries, billing questions, and service issues.
• Document customer interactions in the database for future reference.
• Resolve customer complaints through active listening and problem-solving techniques.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided

Qualifications & Skills:

• High school diploma or equivalent; further education in customer service or related field is a plus.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficient with computer systems and software, including customer relationship management (CRM) tools.

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