Job Description

About the Beacon Grand

The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake, the fully-renovated hotel offers today’s travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotel’s novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally-tailored, unique, and full of discovery. Inside, visitors and locals mix and mingle in the communal living room and lively gathering spot, the Post Room, and the iconic Starlite (reopened early 2024). With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco.

Job Summary:

The Assistant General Manager (AGM) is helping to set the stage for the future of Starlite - inspiring staff, sharing the vision, all while hosting locals and visitors to the city and providing one of the best service experiences in San Francisco. The AGM will support the GM in marketing the venue, and finding new and interesting ways to engage the community while not just meeting the budget but finding new revenue opportunities along the way.

What You’ll Do:

• Cultivate one of the most welcoming spaces in San Francisco - a place to see and be seen by locals and tourists alike, ensuring a fun time is had by all.
• Ensure continuous improvement in quality of guest experience, service, operational effectiveness, employee retention and satisfaction.
• Drive the culture of hospitality, guide and inspire exceptional team performance, and mentor supervisors, and team members. Show how it’s done.
• Seek opportunities for enhancing guest experience and fostering memorable moments of hospitality.
• Help lead the management team to work collaboratively to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Manage and develop direct reports towards individual growth and quality standards of excellence.
• Ensure consistent, thorough, and timely communication to subordinates, peers, managers, customers and vendors.
• Ensure that all food and products are consistently prepared and served according to the properties standards.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with the restaurant’s accounting policies and procedures.
• Fill in where needed to ensure the guest experience is never compromised as a result of operational challenges.
• Continually strive to provide opportunities to advance the education and development of staff as it relates to food, cocktails, wine, and service.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedule.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met.
• Know, follow and implement all policies and procedures regarding personnel and administer prompt, fair and consistent training, as well as corrective action for any and all violations of company policies, rules, standards and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• All other duties as assigned.

Who You Are:

• Warm & personable.
• A "lead from the front,” hands-on leader.
• Your sense of ownership helps you identify pain points in operations, step in to fill voids, and build infrastructure for future success and stability.
• Your emotional intelligence and interpersonal skills enable you to build strong working relationships with team members and stakeholders at all levels.
• You’re a team player who can set your ego aside and find win-for-all solutions.
• You easily connect with others - you can talk sports, SF history, donuts, etc. 
• Feels energized by creating a fun place where people connect and have a good time.
• Highly, highly service trained - you can effortlessly show others how to serve in an unpretentious, yet high quality food & beverage environment.
• An eye for hospitality - you notice the alignment of napkins, spoons and forks, a body stance and how that welcomes or hinders guests from entering.
• A resourceful, self-motivated leader who’s comfortable navigating ambiguity and carving a new path.
• You have an appreciation for and commitment to cocktail culture, the resurgence of San Francisco nightlife and your own personal growth!

Required Skills/Abilities:

• Listen, speak and write clearly in order to negotiate, follow through, and effect change. It is essential to have the ability to apply what is heard from staff and guests into solutions best for all.
• High emotional maturity & ability to connect with others. 
• Excellent interpersonal and negotiation skills to strive in a team environment.
• Excellent hands-on organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and to delegate them when appropriate.
• Basics of Excel & scheduling software.
• Proficient with POS Systems and reservation systems.

Education and Experience:

• High School Diploma or equivalent
• At least three (3) years of Food & Beverage management experience required.
• Lifestyle / luxury hotel experience required, opening experience a plus.
• CA / San Francisco experience preferred.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, talk, or hear.
• Frequently required to use hands to finger, handle, or feel objects, or telephone
• Long hours sometimes required to include weekends and holidays
• Medium work – exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Compensation Details
Exempt $90,000 to $100,000 plus Bonus

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k,
Commuter Benefits, Life insurance, Dining & Lodging Discounts

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